I T   S U P P O R T   S E R V I C E S   -    F U L L   T I M E

Desk side support

• Respond to computer related service and trouble calls

• Perform hardware and software troubleshooting for various, desktops/laptops/mobile devices

• Resolve Windows Operating System errors, moderate network troubleshooting skills and knowledge

• Proficient in Microsoft Office, good understanding of Endpoint Protection software

• Correctly track incidents and calls in a timely and accurate fashion

• Moderate knowledge of Microsoft Active Directory

Network Infrastructure

• Responsible for management, support and implementation of Data Center network

• Application delivery and security infrastructure, mostly firewalls
   

Senior Technical Engineer

• Windows administration support and proficient with the Windows environment OS 10 & 7

• Support and handle break-fix situations on Windows Hardware

• Understanding of Windows OS architecture, ticketing systems, inventory management

• Knowledge of PC support functions

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IT Network Engineer

• Provide assistance in network (Internet, Intranet, and telecommunication) fields planning, construction, commissioning, operation, update and maintenance

• Establish and update network management system, policy and procedures to comply with relevant regulations and standards

• Plan and organise resources on network management

• Clarify network management processes and rules according to the company and project management requirements

• Plan and implement annual network tasks, developing and maintaining plan for company

• Plan and organise training on network area and manage the relevant evidence and record

• Other works requested by IT manager and/or head of Infrastructure